Privacy Policy
Effective Date: 10/02/2025
True Booker (“we,” “our,” “us”) provides AI-powered scheduling and messaging services to salons, barber shops, nail salons, and similar businesses (the “Service”). This Privacy Policy explains how we handle Customer Data (data relating to your end-customers) and Business Data (data relating to your business).
1. Role in Data Processing
Your business is the Data Controller of Customer Data.
True Booker acts as a Service Provider / Data Processor, processing Customer Data solely on your behalf and only as necessary to provide the Service.
2. Types of Data Processed
Business Data: Your business contact info, login credentials, billing/payment info.
Customer Data: Names, phone numbers, appointment details, SMS logs, calendar availability, and related data you provide through the Service.
3. How We Use Data
Deliver scheduling, booking, and messaging services.
Send appointment confirmations, reminders, and cancellations on behalf of your business.
Provide analytics and reporting for your business.
Maintain compliance with A2P 10DLC, CTIA, TCPA, CPRA/CCPA, and other laws.
4. Sharing of Data
We may share limited data with:
Service providers (e.g., Twilio for messaging, hosting providers).
Law enforcement or regulators if required by law.
We do not sell or share Customer Data for marketing purposes.
5. Data Retention
Customer Data is retained only as long as necessary to deliver the Service and comply with legal obligations.
Upon termination of your account, Customer Data may be deleted or returned to you, subject to applicable law.
6. Your Responsibilities
You are responsible for obtaining Customer consent to receive SMS or other communications before using True Booker to send them.
You must comply with all applicable laws, including TCPA and A2P 10DLC requirements.
7. Security
We implement encryption, access controls, and monitoring to protect Customer Data.
8. Rights of Individuals
If your Customers exercise privacy rights (e.g., under CPRA/CCPA), you are responsible for responding. We will assist you as required by law.
9. Contact
Questions? Email us at admin@true-booker.com.