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Frequently Asked Questions
1. How does True Booker work?
True Booker connects to your calendar and phone system to handle booking calls and SMS automatically. When a customer calls or texts, the AI Agent answers, checks availability, and sends them a booking link. Customers can confirm, reschedule, or cancel appointments — all synced with your calendar.
2. How fast can I set up my account?
Getting started takes less than 15 minutes. Simply fill out the onboarding form and we will contact you to complete your account setup. No technical skills required.
3. Is the calendar booking reliable and accurate?
Yes. True Booker syncs directly with your calendar in real time, so customers only see time slots that are actually available. Bookings, reschedules, and cancellations are instantly updated to avoid double-bookings or scheduling errors.
4. Do I need customer consent to send SMS?
Yes. True Booker AI Agent obtains from your customers consent before sending SMS reminders or confirmations. True Booker is fully A2P 10DLC and TCPA compliant, and automatically supports STOP/HELP keywords so your customers can easily manage their preferences.
5. Can I customize services, hours, and staff availability?
Absolutely. You can set up your business hours, list of services, staff members, and appointment durations inside your True Booker dashboard. The AI Agent uses that information to provide accurate availability to customers.